Diagnostic of error
Remote Charger Reset
Arranging necessary spare parts
Analyze fault code provided by 1st line
Change spare parts (if applicable)
Issue analysis & verification
24/7 Heliox Factory Support
Remote support 2nd line
On site support
Root cause analysis
Answer a few simple questions about your business’ charging needs to start your journey with Heliox.
We conduct a site visit to understand the specifics of your request and send a tailored quotation to cover every aspect of your project.
Any questions on scope and planning can be answered by our Sales, Operations and Installation teams before an agreement is made.
On average this takes around 6 weeks depending on the size and scope of the agreement.
On-site implementation begins for your project including delivery, installation, commissioning, testing, training and the start of operations. Service and maintenance are always on hand if any issues arise thereafter.