EV charging services

Focus on your business,
we handle all the rest.

Maximize uptime and enjoy uninterrupted operations with our comprehensive service offering. Focus on what drives your business forward, while our local teams of certified engineers, project managers and technicians make sure your chargers are running smoothly.

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Design, engineering and project management

Kickstart your electrification journey with our expert guidance. We'll think and work alongside you, from optimizing your site layout to selecting the perfect hardware and cable management solution based on your operational needs – vehicle specs, charging times, location, budget, and total cost of ownership. Our expertise and experience allows us prepare an optimal design for your electric depot, ensuring a smooth transition and a future-proof charging solution.

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Service and maintenance agreements

The reliability of a charging infrastructure together with the availability of the charging system, is essential to ensuring the seamless operation of your fleet. To safeguard your charging installation, we offer different service package, that give you access to: Remote support; Help desk; Technical support; Preventive maintenance amongst others features. Our local teams are here to maintain the operational state of your charging system and minimize failures and downtime.

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Training

The Heliox charging systems are designed for ease of use. In most cases, user training is not required thanks to their intuitive design. However, we offer a range of training programs for those interested in advanced topics.

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First Bus: Case Study

Heliox helped First Bus to develop the biggest fast charging depot in the United Kingdom. Heliox flexible charging solutions allow to charge both cars and buses, thus maximize charging operational at the Caledonia Glasgow Depot.

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Discover our service offering

Heliox helps you to start your electrification journey

How can Heliox help streamline the design, engineering, and project management of your EV charging infrastructure project?

At Heliox, we understand the complexities of EV charging infrastructure projects. That's why we offer a dedicated project management team, led by a single point of contact project manager. Your project manager will:

Collaborate with you and the team: .We hold a kick-off meeting to ensure everyone is aligned on the project scope, communication protocols, and meeting structures.
Coordinate seamlessly: Heliox helps to manage communication between you and all involved civil and electrotechnical suppliers and subcontractors.

This streamlined approach keeps you informed and involved at every step, while ensuring a smooth and efficient project experience.

What are the specific deliverables included in your design, engineering, and project management support package?

After the kick-off, the initial planning will be updated and the project engineering will start. We work with standard engineering documentation and will review with you the following deliverables:

System design
Equipment list (one-pager overview with equipment specifications, cabling and connection requirements)
Site layout drawing
Cable calculations
Single-line diagram

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What happens at the start of an EV charging project?

We believe in collaborative planning to ensure the successful implementation of your EV charging project. To kick off the project, we'll schedule an on-site meeting with you and all relevant stakeholders.

By holding a comprehensive meeting at the start of the project, we aim to align all stakeholders, gather project needs, discuss the installation site, and outline a preliminary plan. This collaborative approach ensures everyone is on the same page, proactively identifies and addresses potential challenges, and leads to a customized project plan that meets your specific needs and timeline.

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How does Heliox ensure smooth installation for an EV charging project

During installation it’s important that all parties are informed about each other's activities to ensure safe execution of simultaneous work, and clear division of tasks and responsibilities. We prioritize clear communication throughout the installation process to guarantee everyone involved is informed, safe, and efficient.

What happens after the SAT is approved at your charging site

Your project manager will introduce you to the Service and Maintenance team who will resume your ongoing support.

Are the Heliox chargers tested for Interoperability?

We have tested and proven that our chargers are compatible with a large number of vehicle manufacturers. Our charging systems operate in accordance with ISO / IEC 15118, DIN 70121, IEC61851-1 /23/24 and SAE J3105 / SAE J1772. Together with several public transit OEMs, public transit operators and other charging systems providers, we contribute to the development of industry standards. We participate in the European Standardization Committee UITP/CENCENELEC (ISO/IEC) and are also involved in the development of NEN-standards in the Netherlands.

Upon the installation of new hardware at your charging hub, is important to all align all stakeholders (you, the vehicle OEM and the charging partner) to make sure the provided hardware works with the vehicles at your site, this is a joint effort between all parties to ensure the smooth optional of your installation.

What is included in your service and maintenance offering?

We provide a comprehensive service offering tailored to your needs to maintain the operational state of your charging system and minimize failures and downtime. In general, our offering includes:

Remote support and connected tools
Help desk access
Technical support access
Service visit and on-site response
Annual preventive maintenance service visit
Preventive maintenance service report
Discount on spare parts

Different packages are available, with different service levels, response times and features included. These packages are subjected to change and vary region by region.

To learn more about our services packages in your region, please contact us.

What are the benefits of the Heliox service level agreement?

By investing in a comprehensive service plan, you not only safeguard your initial investment but also unlock the full potential of your charging systems through improved efficiency, minimized downtime, and empowered personnel.

Maximize return on your investment: Take care of your equipment to ensure its longevity and the reduce total cost of ownership.
Reduce unplanned downtime: perform preventive maintenance works to minimize operational stress.
‍Ensure access to support and parts: Ensure timely access to remote and onsite support.

What is the cost of the Heliox Service level agreement?

We provide a comprehensive service tailored to your needs to maintain the operational state of your charging system to minimize failures and downtime.

interested in learning more? Please contact us.

What training packages are offered by Heliox?

The Heliox charging systems are designed to be user-friendly and intuitive. In most cases, user training is not necessary. For those interested in advanced topics , we offer a comprehensive list of training programs.

Interested in learning more? Contact us.

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Is there a certificate awarded upon completion of the course?

Yes, upon the successful completion of the course, participants will receive a certificate.

What are the benefits of the Heliox training courses?

Our trainings are designed to equip our partners and customers with the knowledge and skills to safely and efficiently operate any Heliox charging systems.

Who is the target group for the Heliox training courses?

The Heliox trainings are build especially for workshop staff and electrical installers. For all training course its mandatory a specific level of skills and safety certificates.