OUR PRODUCTS
Heliox offers a complete range of products for a tailor-made charging solution, whatever the size of your fleet. Discover our products.
Our relationship with our customers doesn’t stop after our products have been installed: our comprehensive service offer means we can guarantee the reliability you require for your charging infrastructure and maximize uptime of your fleet.
Although Heliox smart chargers solve most problems themselves, remote monitoring means problems can be diagnosed and fixed remotely where possible – or we’ll arrange an engineer to get things fixed. Heliox’s remote diagnostics is part of the Open Chargepoint Protocol, so you can rest assured that it is compatible with any back-office system. We also offer extra services such as monitoring your energy bill, maintenance time or scheduled cleaning to help optimize efficient management – all this can be included in your Service Level Agreement.
Heliox offers a complete range of products for a tailor-made charging solution, whatever the size of your fleet. Discover our products.
Uptime is key to keep your fleet up and running
Heliox services cover corrective and preventive maintenance.
Please contact us to discuss how we can best help you to keep your fleet running!
All Heliox products are delivered including connectivity-based services for remote maintenance and diagnostics. This enables us to guarantee the reliability you require for your charging infrastructure.Our Remote Support is based on the open industry standard Open Charge Point Protocol (OCPP) and is compatible with any charging network, back-office system or payment & billing platform of Charge Point Operators (CPO).
To report a problem: mail support@heliox.nl and call +31 88 501 63 33